Talk to a person

support@goshelf.app. Reply times are usually under four hours during Pakistan and South Africa business hours, and within a day otherwise. Business plan customers get priority.

• Your store’s address — the goshelf.app/s/… part of the URL.
• What you were doing, and what happened instead.
• The invoice, product or PO number if there is one.
• A screenshot, if it’s a screen problem.

We never ask for your password. If someone does, it isn’t us.

If goshelf itself is down, the till can’t sell until it’s back. We post updates on the login page and email store owners directly.