Refund policy

Every new store gets a free trial with no card required. Use the whole product — the till, imports, reports — before paying anything. That is the main way we avoid refunds: there shouldn’t be surprises.

If goshelf isn’t right for you, cancel from Settings → Subscription. You keep access until the end of the month you’ve paid for, and nothing further is charged. If you cancel within 7 days of your very first monthly payment and haven’t used the store in that time, email us and we’ll refund that payment in full.

Cancel within 14 days of a yearly payment and we refund it in full. After 14 days, we refund the unused whole months remaining, less the monthly price for the months used. Email support@goshelf.app with your store address and we’ll confirm the figure before anything happens.

The one-time offline licence can be refunded in full within 14 days of purchase if it hasn’t been activated on a till.

• Months already used.
• A renewal you forgot to cancel, more than 7 days after it was charged — though if it’s a genuine mistake, write to us; we’re human about it.
• Tax charged on the payment, which is passed on to your government.

Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

support@goshelf.app. We reply within one business day.